has learned that a person(s) identifying themselves as employees of the company are calling customers threatening to disconnect power if a credit card payment or cash transfer is not made over the phone immediately.
NV Energy does not call customers and solicit payments. If customers receive a call asking for a payment, they should refuse and call local law enforcement official or NV Energy if they have additional questions.
Customers may also call NV Energy's Customer Service Department in Reno at (775) 834-4444, or toll free from other parts of northern Nevada at (800) 962-0399, or in Las Vegas at (702) 402-5555.
Customers who may be at risk of having their power disconnected because of nonpayment will receive a 10- day and 48-hour notice via U.S. Mail.
In addition, NV Energy requires field employees and contractors to wear identification badges at all times. Anyone claiming to be a NV Energy employee or contractor will be happy to present a badge and employee number when contacting customers in the field. Employees are never authorized to receive payment in the field. -- From news release