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Report: Nevada's nursing home care receives failing grade

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Updated: 8/13/2013 10:55 pm
LAS VEGAS (KSNV & MyNews3) -- This is bad news for a state that attracts retirees. A recent report shows Nevada scores a failing grade for nursing home care, ranking 43rd because of "abuse and neglect."

Tonight, News 3's Elizabeth Donatelli introduces us to a family that tells us they are stuck in a broken system.

“It's very degrading,” says Norman Dube, who suffers from Parkinson’s disease. “They don't treat you like a human being, They treat you like a second-hand citizen basically.”

Dube says one nursing home smelled like urine and there were days he didn't get dinner. He broke his ankle in therapy and says there was a lack of attention.

A report by Families for Better Care has found there isn't enough staff in Nevada nursing homes.

“When you don't have enough staff in nursing homes then problems occur,” said Families for Better Care Executive Director Brian Lee. “It's bad enough that every nursing home got cited, but, one in every three nursing homes was cited as a severe deficiency. Those are deficiencies that are actual harm to residents occurred,” Lee said.

Llee fears the problems could be far worse because many people don't file complaints like the Dube's ho don't think it will help and don't know how.

“I should be able to know that when my father's in a facility like that he is taken care of, he's clean he's showered he's getting the exercised he needs and he’s getting the proper nutrition,” said Jillian Dube. “I should have that piece of mind.”

States that topped the list for quality care are Alaska, Rhode Island, and New Hampshire.

Nevada Department of Health and Human Services offred this statement regarding nursing homes:

Nursing homes are regulated through the federal government and licensed by the state. The state conducts investigations to determine compliance with both federal and state regulations. The violations, or deficiencies, of the facilities named in this report were identified by state regulators and through the state’s rigorous oversight of these facilities, nursing homes were required to make changes.


The Nevada Bureau of Health Care Quality and Compliance (BHCQC) inspects Nursing Homes each year to determine regulation compliance along with staffing plan adherence. Additional investigations are conducted each time a complaint against a facility is filed.


If a facility is determined to have deficiencies or be in violation, BHCQC has the authority to impose sanctions (civil monetary penalties) that include ban on admissions, fines for per episode or per day depending on the facility history and current findings. BHCQC also makes recommendations to the federal government to impose sanctions for federal regulation deficiencies. However, the federal government ultimately determines the outcomes of the sanction actions.


Furthermore, complaints are investigated by the Long Term Care Ombudsman Program. The Ombudsmen work to resolve problems with the resident and the facility. When the issue involves violations of a regulation the Long Term Care Ombudsman Program collaborates with the Bureau of Health Care Quality and Compliance to address health and safety concerns. To make a complaint about a Nursing Home, contact the State Long Term Care Ombudsman Program at 1-888-729-0571.


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