LAS VEGAS (KSNV & MyNews3) -- Less than two weeks until the deadline ends to sign up for health insurance through the Affordable Care Act.
Yet one man who tried to sign up since the exchange opened has fallen through the cracks and he is facing a mountain of bills totalling more than $400,000.
"I feel that I'm one person who had a bad accident, and had a heart attack before the first, and had a lot of bills after that," said Larry Basich, 62, of Summerlin who just wants some help.
Basich has been charged for hospital visits in January after a heart attack on New Year's Eve.
His insurance should have gone into effect on January 1, but it did not. He has since been appearing before the Health Exchange board pleading for help.
"I paid you money. I paid you money for January, February and March -- three months of payments," Basich said.
Basich fell into the sea of glitches that the Nevada Health Link site has been experiencing since it opened.
The first challenge he says was when he selected a plan through Health Plan of Nevada, but instead was incorrecly matched with Nevada Health Co-op.
As the exchange website has been dealing with problems in its payment process, Basich says eventually his payment was accepted in time for January coverage. At least he so he thought so.
Now he's facing $407,000 in medical bills for his triple bypass and hospital stays.
"I feel that what happened to me could have happened to anybody in the state and unfortunately it could happen to anybody in the state tomorrow," Basich said.
His visits to the board meeting caught the attention of insurance broker Tamar Burch.
"It is inconceivable to believe a simple inquiry has taken over five months to determine which carrier will assume the risk," Burch said.
So she's going to help Basich with this mess.
"Now it's just finding the carrier that's going to assume the risk that he elected and submit those claims and it's done. it's a very simple process," Burch said.
But it's not resolved yet. Burch is battling these issues with Xerox and says she will hold Xerox to the fire. Basich believes with Burch's help, there will be victory.
News 3 received a statement from Xerox spokesperson Jennifer Wasmer.
The statement reads: "Mr. Basich’s issue is complex, and we’re working on it every day. We are in touch with Mr. Basich, his broker, the carriers, Silver State Health Insurance Exchange leadership, and the Division of Insurance to sort it out.. we’ll continue to keep the goal of resolving Mr. Basich’s issue front and center."