LAS VEGAS — NV Energy
has learned that a person or people identifying themselves as employees of the company are calling customers and making deceptive threats about their electric service.
They are telling customers they must make an immediate payment by credit card, cash transfer or re-loadable debit card in order to avoid a service interruption or receive new electric equipment.
The caller ID may read NV Energy, and when customers call the number provided to make a payment, the phone is answered by persons speaking in both English and Spanish, who represent themselves as NV Energy.
NV Energy says it does not call customers and solicit payments for any reason. Customers who may be at risk of having their power disconnected because of nonpayment will receive a 10-day and 48-hour notice via U.S. Mail.
If customers receive a call asking for a payment, they should refuse and call local law enforcement or NV Energy Security at (702) 402-5007 if they have additional questions.
Customers may also call NV Energy's Customer Service Department in Las Vegas at (702) 402-5555.
In addition, NV Energy requires field employees and contractors to wear identification badges at all times. Anyone claiming to be an NV Energy employee or contractor will be happy to present a badge and employee number when contacting customers in the field.
Employees are never authorized to receive payment in the field. — From news release